Privacy Policy
This Privacy Policy explains how Nexona (“we”, “us”), the maker of the Tearoff mobile app (the “App”), collects, uses and protects your personal data. We aim to collect as little as possible and never sell it.
1. Who we are
Tearoff is operated by Nexona. For any privacy question or request, contact us at info@nexona.eu. For users in the EU/EEA, we act as the “data controller” for the personal data described below.
2. Data we collect
Account information
- Your email address and display name.
- A unique account identifier, created when you sign in with email & password, Google, or Apple.
Content you create
- Planner entries: tasks, priorities, habits, wishes, gratitude, notes, schedule items and brain-dump text.
- A contacts list, if you choose to fill one in (names, phone/email, notes). This is content you type into the App — we do not read your device address book.
Subscription & payment
- If you subscribe, our third-party payment processor handles your card details. We never receive or store full card numbers. We store your customer and subscription identifiers and your plan status to unlock paid features.
Technical data
- Basic information needed to operate the service (e.g. authentication tokens, app version for update checks). We do not use third-party analytics or advertising SDKs, and we do not track you across other apps or websites.
3. How we use your data
- To provide the planner and keep you signed in.
- To sync your planner across your devices (Premium and above).
- To process and manage your subscription and family plan.
- To send optional local reminders you set (these are generated on your device).
- To keep the service secure and to comply with legal obligations.
4. Legal bases (EU/EEA users)
We process your data to perform our contract with you (providing the App and your subscription), on the basis of your consent where you enable optional features, and for our legitimate interests in keeping the service secure and working.
5. Who we share it with
We share data only with service providers that help us run Tearoff, under contracts that protect it:
- Cloud hosting provider — authentication, database and hosting. Your data is stored on secure cloud infrastructure hosted in the EU.
- Payment processor — subscription billing and payment processing.
We do not sell your personal data or share it for advertising.
6. International transfers
Our providers may process data outside your country. Where data leaves the EEA, it is protected by appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
7. Data retention
We keep your account and planner data for as long as your account exists. When you delete your account, we delete your associated data from our systems. Some records (e.g. payment/tax records held by our payment processor) may be retained where required by law.
8. Your rights
Depending on where you live, you have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. You can:
- Delete your account and data directly in the App: Settings → Delete account.
- Contact us at info@nexona.eu to exercise any other right. EU/EEA users may also complain to their local data protection authority.
9. Security
Data is encrypted in transit (HTTPS/TLS) and stored on reputable cloud infrastructure. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
10. Children
Tearoff is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect data from them.
11. Changes to this policy
We may update this policy from time to time. We will change the “Last updated” date above and, for material changes, provide additional notice.
12. Contact
Questions? Email info@nexona.eu.